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GDPR Information

INFORMATION REGARDING THE PROTECTION OF PERSONAL DATA

Users who check the KVKK Data Processing Consent box accept the following terms within the framework of Enki Insurance Brokerage Co. Inc.’s Information on the Protection of Personal Data.

In the event of the conclusion of health insurance, I consent to the processing of my personal health data by Enki Insurance Brokerage Co. Inc. and its domestic business partners (Related Insurance Company, Healthcare institutions) for the purpose of performing the health insurance policy and sharing it with them.

I accept the sharing of my personal data with Enki Insurance Brokerage Co. Inc. and the Insurance Companies for which it acts as an agent, for the purposes of policy execution, monitoring and improving the quality of services provided to customers.

In the event that Enki Insurance Brokerage Co. Inc. uses cloud computing systems and email infrastructure located abroad, I consent to the transfer of my personal data abroad for the purpose of providing products and services.

INFORMATION REGARDING THE PROTECTION OF PERSONAL DATA

This section provides basic information regarding the protection of personal data transferred to Enki Insurance Brokerage Co. Inc. In order to fulfill the obligation of informing arising from Article 10 of the Personal Data Protection Law No. 6698 (“KVKK”) and Article 5 of the Regulation on the Processing and Privacy of Personal Health Data (“Regulation”), Enki Insurance Brokerage Co. Inc. presents the following explanations to its customers and third parties using our website.

  1. What is the legal basis for Enki Sigorta Agency Inc.’s collection of personal data?

The collection and processing of your personal data by Enki Sigorta Agency Inc. is based on the provisions of Article 5/1 and 5/2 of the Personal Data Protection Law (KVKK).

  1. What methods does Enki Sigorta Agency Inc. use to collect personal data?

Your personal data is collected through various channels such as the Head Office, Regional Offices, agents, brokers, call centers, contracted healthcare institutions, and electronic transactions with customers. Additionally, please note that the website www.e-ikametsigorta.com, owned by Enki Sigorta Agency Inc., uses cookies. Cookies are small files consisting of letters and numbers that are stored on the device’s internet browser or hard drive, allowing the device to be recognized. You can find detailed information about the cookies used on the website on our homepage.

Enki Sigorta Agency Inc. primarily collects personal data directly from the insured party through their explicit consent. However, Enki Sigorta Agency Inc. reserves the right to obtain personal data from public institutions and contracted institutions with whom the insured party receives services, including but not limited to the Insurance Information and Monitoring Center, as required by law.

  1. For what purposes does Enki Sigorta Agency Inc. use personal data?

Enki Sigorta Agency Inc. may record, store, update, disclose, transfer, classify, and process your personal information within the scope and limits permitted by the legislation.

Your personal data is used for the following purposes:

  • To verify the identity information of the transaction initiator/assignor.
  • To record contact information, including addresses and other necessary details, for communication purposes.
  • To communicate with our customers regarding the terms and conditions or current status of insurance contracts.
  • To inform our customers about changes in their contracts.
  • To prepare and maintain all records and documents, whether in electronic (internet/mobile, etc.) or paper form, serving as the basis for transactions.
  • To fulfill obligations under insurance contracts.
  • To provide information regarding employee insurance usage to organizations that provide employee (health) insurance.
  • To offer special campaigns and other benefits to customers who have given explicit consent, send all kinds of commercial electronic and written messages, conduct customer segmentation based on the obtained data, perform surveys and telemarketing activities, conduct data mining and other statistical analyses, improve customer data quality, design and manage loyalty actions, cross-selling, and customer recovery actions, and communicate with our customers through various channels (telephone, SMS, MMS, email, letter, fax, web messages displayed through cookies, location information in mobile applications, instant notifications, and automated calling machines), using customer information (demographic, personal, shopping, visiting, offer, survey responses, information available on social media, browsing on websites, movement and location information in mobile applications, and other information collected through all channels, not limited to those mentioned here), to provide product and service-related benefits and sales offers.
  • To inform our customers about services recommended by our contracted hospitals, repair shops, experts, and other contracted individuals and institutions, as well as our agents, brokers, and other solution partners, and to provide other services arising from the performance of insurance contracts.
  • To evaluate customer complaints and suggestions related to our products and services.
  • To fulfill our obligations arising from the Personal Data Protection Law (KVKK) and exercise our rights under the legislation.
  • How does Enki Sigorta Agency Inc. protect your personal data?
  • The personal data shared with Enki Sigorta Agency Inc. is under the supervision and control of Enki Sigorta Agency Inc. As the data controller, Enki Sigorta Agency Inc. has taken the necessary measures and adapted the required organization to protect the confidentiality and integrity of the information in accordance with the relevant legislation in force. We would like to inform you that we always update our data processing policies in compliance with international and national technical standards regarding data privacy.
  • Does Enki Sigorta Agency Inc. share your personal data?
  • The sharing of personal data belonging to our customers with third parties takes place within the framework of customer consent, and in general, personal data is not transferred to third parties without the customer’s approval.
  • However, personal data is shared with courts and other public institutions due to our legal obligations and only to the extent required by such obligations. Additionally, personal data may be transferred to contracted third parties to provide the committed services and to conduct quality control of the provided services.
  • Necessary technical and legal measures are taken to prevent any violations of rights during the transfer of data to third parties. However, Enki Sigorta Agency Inc. is not responsible for breaches occurring in the risk area under the responsibility of the third party due to their data protection policies.
  • Does Enki Sigorta Agency Inc. share your personal data with third parties located abroad?
  • Your personal data may be shared with Enki Sigorta Agency Inc. (including its affiliates, subsidiaries, joint ventures, and all their branches and offices) for conducting insurance activities, program partner institutions and organizations with which we collaborate, domestic and international reinsurance companies, domestic/foreign individuals and institutions providing cloud storage services, domestic/foreign organizations with which we have agreements for sending commercial electronic messages to our customers, and survey companies and other third parties (domestic/foreign) within the scope of various marketing activities to provide better service and ensure customer satisfaction.
  • What are your rights under the Personal Data Protection Law?
  • Under the Personal Data Protection Law (KVKK), you have the following rights regarding your personal data:
  • To learn whether your personal data is being processed or not,
  • To request information if your personal data has been processed,
  • To learn the purpose of the processing and whether it is being used in accordance with its purpose,
  • To know the third parties to whom your personal data is transferred within the country or abroad,
  • To request the correction of your incomplete or inaccurate personal data,
  • To request the deletion or destruction of your personal data in accordance with the conditions stipulated in Article 7 of the KVKK,
  • To request the notification of the operations performed in accordance with subparagraphs (d) and (e) to third parties to whom your personal data has been transferred,
  • To object to a result against you arising from the analysis of your personal data solely through automated systems,
  • To request compensation for damages in case you suffer damages due to the unlawful processing of your personal data.
  • How can I stay informed about changes in personal data legislation?
  • The rights you have under the KVKK are the obligations of Enki Sigorta Agency Inc. We would like to inform you that we process your personal data with this awareness and in accordance with the requirements of the legislation. In the event of any legal changes, we will update this information on our page to comply with the new legislation, and you can easily follow these updates through this page.
  • How can I ensure that my data is kept up-to-date and accurate?
  • Under Article 4 of the KVKK, Enki Sigorta Agency Inc. is obligated to keep your personal data accurate and up-to-date. In this context, in order for Enki Sigorta Agency Inc. to fulfill its obligations arising from the current legislation, it is necessary for our customers to share their accurate and up-to-date data with Enki Sigorta Agency Inc. If your data undergoes any changes, we kindly request you to contact us through the communication channels listed below to update your data.
  • Would you like to ask Enki Sigorta Agency Inc. a question regarding your personal data?
  • You can make your inquiries regarding your rights under the KVKK by sending an email to info@e-ikametsigorta.com with the subject line “KVKK Application” on our website in the “Contact” section.

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