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Right of Withdrawal

The buyer has the right to cancel the contract within 14 days of signing it, without providing any reasons or incurring any penalties. The 14-day period begins from the day the buyer signs the contract. To exercise this right, the buyer must notify the intermediary in writing within this period, using the contact information provided below. Once the notification is received, the intermediary will acknowledge its receipt and forward the withdrawal request to the relevant insurance company, subject to the insurance company’s approval and compliance with legal regulations. If approved, the insurance company may refund the price of the product(s) within 14 days, using a suitable payment method. If the intermediary fails to fulfill its obligations, the buyer is not bound by the 14-day period for withdrawal. In any case, this period expires one year after the end of the withdrawal period.

Contact information for notifying the right of withdrawal:

Address: Halaskargazi Mah. Halaskargazi caddesi, No:38-66, K:1, D:4, 34371 Şişli/İstanbul Nişantaşi Lotus Walk AVM.

Phone: +905370650170

The buyer acknowledges and accepts that for certain compulsory insurance products such as Travel Health Insurance, DASK (Compulsory Earthquake Insurance), and Traffic Insurance, the right of withdrawal cannot be exercised if specific legal requirements are not met, as stated in the general terms and conditions of Foreign Health Insurance published on the website https://e-ikamet-sigorta.com.tr/.

Competent Court:

For disputes arising from this Distance Sales Agreement, Consumer Arbitration Committees and Consumer Courts located in the place where the buyer purchased the goods or services or where their residence is located, within the limits set by the Ministry of Customs and Trade, have jurisdiction. The district/provincial consumer arbitration committees are competent for consumer claims within the specified limits according to Article 68 of the Law No. 6502 on Consumer Protection. For buyers who do not have consumer status, disputes arising from this agreement are resolved by the Istanbul Central Courts and Enforcement Offices.

This distance sales agreement has been read, accepted, and confirmed by the parties in electronic form.

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